Terms & Conditions

1. Manufacturer and e-shop owner

Identification number: 12193933

Petr Jurza
Ochoz u Brna 386
664 02 Ochoz u Brna
Czech Republic

E-mail: sales@smokegrenades.eu (communication in English)

Registered at Městský úřad Šlapanice under reg. no. 370304.

2. Bank connection

  • Czech Republic: 2600974246 / 2010
  • European Union (IBAN): CZ6720100000002600974246
  • European Union (SWIFT): FIOBCZPPXXX

3. Ordering

The customer can order goods from the e-shop www.smokegrenades.eu or he can order by e-mail on info@smokegrenades.eu (communication in English) with stating:

  • Shipping address
  • Billing address (in case of need)
  • Telephone connection
  • Precise specification of the ordered goods including amount of pieces (smoke grenades)

4. Prices

Prices for the delivered goods will be invoiced according to the price list valid at the time of delivery of the goods.

The cost of postage and packing is paid by the customer.

The current price list of goods, shipping and packaging is available at the e-shop www.smokegrenades.eu.

E-shop owner is not a payer of VAT.

5. Consignment

Goods are packed in a cardboard box and secured with tape.

6. Dispatch of goods

We dispatch goods that are in our stock within 5 working days from receipt of an order. In case that the requested goods are not in our stock we usually dispatch the order within 10 working days.

In case of longer dispatch times or unavailability of goods at our business partners we will contact you by e-mail.

7. Shipping and payment

Shipping to foreign countries (except Czech Republic): individual agreement. Write to the e-mail address info@smokegrenades.eu (communication in English) and we will let you know a price for the shipping for your ordered goods.

8. Claim conditions

Any complaints we will be solved in accordance with Czech applicable law. At the delivery time a buyer is responsible for finding out of possible defects of the goods. The buyer is obliged to immediately notify us about these defects.

We do not take not responsibility for defects incurred during transport.

The warranty doesn't cover defects caused by wrong use or wrong storage.

9. Claim procedure

Contact us about a claim by e-mail (refer to chapter 1. Manufacturer and e-shop owner). Send the goods in the original packaging as an ordinary package (no "Cash On Delivery") to our address (refer to chapter 1. Manufacturer and e-shop owner). Attach a copy of the invoice into the consignment and specify the reason for return. Your complaint will be solved as soon as possible – within 30 days of its announcement.